Coronavirus/COVID-19 : information to our customers
March 24 2020,
Reopening of the service and parts departments
Following the announcement of the reopening of service departments by the provincial government, Mercedes-Benz Rive-Sud is proud to once again offer repair and maintenance services to all its customers. You can also contact us for any parts needs. However, our showroom remains closed until further notice.
Please note that our team is currently contacting customers whose appointments have been cancelled in the last few weeks to provide them with new appointments. To book your next service appointment, please fill out the online form here or call 1-855-786-4828.
SALES DEPARTMENT
Our virtual showroom obviously remains open during the closure of our physical facilities. Our advisers remain at your service virtually if you wish to take advantage of this period of confinement to explore our models and configure your new Mercedes-Benz.
QUESTIONS ABOUT YOUR CURRENT CONTRACT
Mercedes-Benz Financial Services remains available to assist you during the events surrounding the COVID-19 pandemic. If necessary, please contact one of our representatives at 1-888-532-7362. We remain committed to supporting you and our customer service center remains open. We ask for your patience as the call volume is higher than normal, creating a long wait on the phone. We apologize for any inconvenience and request your understanding as we work to support our customers.
IN CASE OF EMERGENCY
For immediate assistance, Mercedes-Benz roadside assistance remains at your service. Call 1-800-387-0100.
If you wish to join the Mercedes-Benz Rive-Sud team, send your email to info@mbrivesud.com and a member of our management team will respond to you within a reasonable time.
Our entire team would like to remind you of the importance of respecting the instructions issued by the competent authorities in order to overcome this unprecedented collective test.
Hope to have the privilege of welcoming you back to the showroom very soon.
Management.
