Great service means happy customersat Mercedes-Benz Rive-Sud.
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I brought my car, Mercedes GLC 300, 2023, to Mercedes-Benz Rive-Sud for a front suspension repair. When I got the car back, I immediately noticed that the control for the lights had been broken during the service. I took a photo right away and informed the dealer.
Unfortunately, instead of taking responsibility, the dealership told me that Mercedes-Benz Canada had refused to cover the repair under warranty — which is completely beside the point. The issue wasn’t a warranty matter; it was damage caused by the dealership during their service.
Aaron from service support communicated the decision, but no solution was offered to correct what was clearly their mistake. I expect better accountability and customer service from a Mercedes-Benz dealership.
I absolutely love Mercedes vehicles, but this dealership does a terrible job representing the brand. From sales to finance—and even their so-called “managers” in fancy suits—they all put on a friendly, polite face until the sale is made. After that, their tone completely changes. They start acting like bosses, not customer service professionals.
Worse, they are not honest. I caught them contradicting their own written messages and giving misleading information during follow-ups. Communication is vague at best, and at times, completely dishonest. It feels like once they have your money, you no longer matter.
It’s a shame, because the cars are excellent—but the people selling and supporting them here are not. I would strongly suggest avoiding this dealership if you expect respectful treatment and honest communication after the sale.
I have not yet purchased my new car, which will be a gift for my wife, from this dealership. However, I am genuinely impressed with the honesty and professionalism they demonstrated throughout the process. Unlike their competitor, they provided a level of service that inspired trust and confidence, which is invaluable to me as a customer.
This review is for service department and Pierre Paul Menard who represented the MB to us. Story: we called to get an appointment for oil change and no general check up for my 28k mileage gla. We confirmed on the call to drop my car in the evening get the courtesy car and the service was scheduled for next day. When I go to drop my car then the guy decide to not give me the courtesy car. The guy language is "I don't give courtesy car for a half hour service" and "why you don't want to pay extra 200 to get check up so I give you the courtesy car", and "is this your first time here?" Eventhough i am their client since 2019. MB prestige and language? Or MB service hustle? So I canceled my appointment and left.
I had called and asked for the courtesy car, it was accepted and then when I show up it's canceled. I received this type of service and language from MB in Canada. The guy very well misrepresented MB and tried hustling for more service charge with his special manner.
I confirm the sales service is great.
First and foremost, I would like to give a shout-out to Fays, the service consultant who helped me, was hands-down amazing and I would recommend him for sure. He single-handedly made my experience at a time where I was way more than annoyed better and turned it around!
Some of the best services I've had at a dealership, all brands combined.
I went there to get my car fixed, not only were they super professional and knowledgeable, they were also communicating in a timely manner and all the expectation have been set correctly.
