Great service means happy customersat Mercedes-Benz Rive-Sud.
Your opinions on
Maintenance service is horrible. I like the car, so I decided to change dealership and would definitely not recommend MB Rive Sud.
I called a couple of times, no one ever picks up the phone during business hours. It feels like calling Bell! I left messages more than once and never got a call back. I even tried through the chat on the website (who is great for sales by the way, but for maintenance, they obviously don't care), they take your info and tell you they will reach out. Again, I waited a few days and haven't heard anything. Very frustrating, I had 2-3 maintenance issues since I bought the car and maintenance service is not worthy of the brand in this dealership. Changed dealership and I had a good customer experience with Silver Star in Montreal (someone actually picked up the phone, communicated with me through texts and the appointment was booked in a matter of minutes). Looking for a Mercedes Benz? Avoid MB Rive Sud, because after sale service is crappy. (I got to say that the purchase experience was good though.)
The service I received from my salesperson Nicolas was very good. He paid special attention to my needs, even washed the car himself when handing the vehicle to me.
The only criticism I have is that the service people entered the wrong mileage when the provided the information onnthe sheet. Nicholas adjusted the price of the car when we both realized that there was an additional 10K kms on the car. Also, the service department did a terrible job of.fixing a scratch on the door
Nicholas was helpful in getting the door repainted and providing a free loaner.
So the service dept needs more training and better customer service standards for an MB station.
Nicholas did a great job of covering for them and fixing my problems.
We had an appointment , we arrived on-time to see a mercedes that we were interested in. No one come to greet us, the secretary informed us we have to wait. We waited half an hour, again no one even cared that we are there we are customers probably we want to see something...nothing! We decided to leave. If you are a real customer do not waste your time on this branch, find another that respect you. The first important thing in any business is customer service management that this branch knows nothing about it!
I absolutely love Mercedes vehicles, but this dealership does a terrible job representing the brand. From sales to finance—and even their so-called “managers” in fancy suits—they all put on a friendly, polite face until the sale is made. After that, their tone completely changes. They start acting like bosses, not customer service professionals.
Worse, they are not honest. I caught them contradicting their own written messages and giving misleading information during follow-ups. Communication is vague at best, and at times, completely dishonest. It feels like once they have your money, you no longer matter.
It’s a shame, because the cars are excellent—but the people selling and supporting them here are not. I would strongly suggest avoiding this dealership if you expect respectful treatment and honest communication after the sale.
First and foremost, I would like to give a shout-out to Fays, the service consultant who helped me, was hands-down amazing and I would recommend him for sure. He single-handedly made my experience at a time where I was way more than annoyed better and turned it around!
Some of the best services I've had at a dealership, all brands combined.
I went there to get my car fixed, not only were they super professional and knowledgeable, they were also communicating in a timely manner and all the expectation have been set correctly.
